Frequently Asked Questions
As we transform our business operations into the PartyLite of tomorrow, we’re rethinking how we do things, but not who we are. Even as we embrace our changing business model in North America. PartyLite will continue to stand for many of the same ideals— the world's best and brightest candles, clean products to be passionate about, a cause to believe in, an opportunity to succeed, and a vibrant and supportive community. While this may seem like a new way of doing things, the affiliate program is designed to be simple and easy. The PartyLite team will be here to support your transition and we remain committed to your success. Please see these helpful documents below:
- Password Reset
- If you experience a system issue:
- Sharing your URL
- Where do I get information regarding your products (forms & fragrance, handling)?
- What is PartyLite doing to reduce its impact on the environment?
- How secure is your website?
- Are there currently any marketing promotions?
- Do you have replacement parts for the accessories?
- Have a partnership opportunity?
- I have an idea or suggestion for PartyLite. How do I get in touch?
- Where is your factory?
- How does your referral program work?
- Is PartyLite available in stores?
- I'm having problems with my Gift Certificate
- Where can I get a PartyLite Gift Certificate
- How do I use my gift certificate?
- How do I use my coupon/promo code?
- What forms of payment do you accept?
- How do I return my order?
- Where do you ship?
- Can't login or forgot password?
- Do you offer free shipping?
- How do I return my order?
- What is your return policy?
- How do I change or cancel my order?
- How long will it take for my order to arrive?
- What does the PartyLite "Love It Guarantee" cover?
- What is the BePure Commitment and No-No List?
- What ingredients are in your products?
- Can I recycle your products?